Field Service Campaign SF548AB Corrects S2G Chassis
WASHINGTON (February 1, 2018) — Daimler Trucks North America LLC (DTNA), on behalf of Freightliner Custom Chassis Corporation, released Field Service Campaign SF548AB, which provides final correction for certain S2G trucks manufactured during the period April 3, 2013, through June 28, 2017. The campaign addresses S2G chassis that were manufactured with rocker arms that may fail prematurely, and faulty intake gaskets. Intake gaskets and rocker arms will be replaced on the corresponding suspect vehicles. Please refer to the DTNA Field Service Campaign SF548AB document for complete details and requirements for this campaign.
If your company has purchased an S2G but has not taken delivery, please ask your Freightliner Custom Chassis dealer if this campaign has been completed. Dealers are required to complete all outstanding field service campaigns prior to the delivery of a vehicle. FCCC dealers will be liable for any progressive damage that results from its failure to complete campaigns before delivery of a vehicle to the customer.
Please note that owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification. This Field Service Campaign will terminate on December 31, 2018. Please make sure the campaign is completed prior to this date. Work completed after this date will be done at the customer’s expense.
If you have any questions, need additional information, or your dealer is non-responsive, contact the Warranty Campaigns Department at (800) 547-0712, from 7 a.m. to 4 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimler.com, or the Customer Assistance Center at (800) 385-4357, after normal business hours.